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SEW CLASSY HAIR TERMS & CONDITIONS 

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Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

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We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, kinky, wavy or curly pattern, the color will range between a natural 1B and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed.

 

Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase at your expense. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. 

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PLEASE NOTE ALL SALES ARE FINAL. NO REFUNDS WILL BE PERMITTED!!!

 

PAYMENT TERMS

 

Terms of payment are always 100% upfront. We accept all major credit cards, cash app, and PayPal. As soon as you place an order online your credit card will be charged. Please review your order, items, and shipping information carefully.  Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

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Credit card fraud and theft of our merchandise will be prosecuted fully of the law. If your billing address is different then your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact promptly after your order has been placed.

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ORDER PROCESSING

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Our business hours are Monday through Friday from 9:00 am to 5:30 pm CST. All orders received before 4:00 pm are processed the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

 

PRODUCT AVAILABILITY 

 

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

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Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

 

RETURN POLICY

 

At Sew Classy Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factory in China. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

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Due to the nature of our products, ALL SALES ARE FINAL.

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REPLACEMENTS

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We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within seven (7) calendar days from the date of purchase. If you feel you have received a defective item(s), you must contact us within seven (7) calendar days from the date of purchase.

 

No refunds will be permitted. If an incorrect product was sent to you, we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.

 

Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy. If Sew Classy Hair verifies and agrees that the product is defective in any way, Sew Classy Hair will then exchange or replace the item.

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If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Sew Classy Hair will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $15 credit towards another shipping option. If Sew Classy Hair does not validate the product defect issue, we will return the item in question to the client at our expense (via ground) without an exchange of product.

 

EXCHANGES

 

From time to time, Sew Classy Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:

 

 

• We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENTguarantees.

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• Merchandise must be in its original condition. Any merchandise that is received without zip ties will be returned to the client without an exchange of product.

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• You must send the product back to us to process the exchange. To process an exchange, the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

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WIG EXCHANGES: 

On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS.If your wig does not fit as expected, please keep the following exchange policy in mind:

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Exchange requests must be initiated within 7 calendar days from date of purchase. Exchanges will only be honored on new, unused wigs. All original tags must be attached, and the piece must be returned with all original packaging and accompanied by your original receipt.

 

Exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.

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PLEASE KEEP IN MIND CURLY AND WAVY WIGS ARE TIGHT IN TEXTURE!! ALSO, IF YOU ORDER A LONGER LENGTH IT WILL SEEM SHORTER, BUT THE INCHES ARE BASED ON A STRETCHED PRODUCT.

 

SHIPPING DELAYS

 

For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partners FedEX/USPS We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as a business day and should be considered when calculating shipping times. We entrust FedEX/USPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us: sewclassyhair@gmail.com.

 

POLICY CHANGES

 

Sew Classy Hair, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

 

WE APPRECIATE YOUR BUSINESS AT SEW CLASSY HAIR!! 

 

“WE KEEP IT SEW CLASSY AND YOU KEEP IT SEW CUTE!”